Refund policy
All sales are final for customized items unless error occurs on sellers' behalf.
Any non-customized items are eligible for return within 14 days of purchase.
Your item(s) must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
To start an exchange ticket, you can contact us at support@kilaskustomz.com. If your request is approved, we’ll send you a return shipping label if needed, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be eligible for a refund.
Contact us for any return questions at support@kilaskustomz.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGE ONLY ON NON-CUSTOMIZED ORDERS!!
Any items eligible must be exchanged within 7 days of purchase date.
Your item(s) must be in the same condition as you received it, unworn or unused, no damages, smells. or odors, with tags and in its original packaging.
To start an exchange ticket, you can contact us at support@kilaskustomz.com. If your request is approved, we’ll send you a return shipping label if needed, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be issued a refund.
You can always contact us for any return questions at support@kilaskustomz.com.