RETURNS & EXCHANGES

All returns and exchanges must be made within 14 days. Eligible returns must in the same condition that you received it. Please ship package back to the return mailing address. We will give you a full refund within 7 days of purchase of any item has not been worn and is free of odor, hair, lint, etc. The item must still be in new condition. Customers are responsible for shipping costs associated with returning the item(s) for exchange, unless the error is on our part.

DAMAGED ITEMS

In the unfortunate event that you receive a damaged or the wrong item- No worries. We'll provide a free shipping label for the return and or exchange your item for you. 

Please keep your tracking number. 

EXHANGE PROCESSING

Once we receive and inspect the returned item, we'll process your exchange promptly.

We value your satisfaction, and our goal is to make your exchange experience hassle-free. If you have any questions or concerns, feel free to reach out to our customer support team at shop@kilaskustomz.com

Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card.

CANCELLATION POLICY

We understand that sometimes plans change! If you need to cancel an order, here's how it works:

• You may cancel any order that has not yet been shipped.
• To request a cancellation, please email us at shop@kilaskustomz.com as soon as possible.
• After that window, we cannot guarantee cancellation if your order has already been processed for fulfillment.

Once your order has shipped, we’re no longer able to cancel it. You’ll need to follow our return or exchange policy (if eligible).

• Turn garment inside out before washing

Protects the design and keeps colors vibrant.

• Machine wash cold on gentle cycle

Cold water = longer-lasting prints + softer fabric.

• Use mild detergent

Avoid bleach or fabric softeners — they can damage the design.

• Tumble dry low OR hang to dry

Air drying keeps the print looking brand new.

• Do NOT iron directly on the design

If needed, iron inside out or place a cloth over the print.

• Do NOT dry clean

Harsh chemicals can break down the print.

Your purchase supports a real mom, a real family, and a real dream — not a corporation. And in return, you get top-tier quality, fast shipping, and service that actually shows up for you!